UX Test Lab
Identify, test, and validate UI/UX changes so sales reps can complete a Program Booking in under 3 minutes.
Primary goal
Booking from queue (copy/template)
Under 3 minutes
Currently 0% of booking tests met target.
Secondary
Registration only
90–120 seconds
Secondary
Blank matrix order
Under 5–6 minutes
Benchmark — Average DSA Rep
Comfortable with email, Excel and basic web apps. Understands dealer relationships, product families and program selling. Not an expert in the legacy Excel workbook, JDE mappings or backend program logic.
Benchmark — Older Field Rep
Deep dealer and product knowledge, moderate technology comfort. Strong familiarity with legacy sales processes. Higher sensitivity to dense screens, small controls, hidden navigation, excessive typing and unclear validation.
How to use the lab
- Open Run Test, pick a scenario and variant, then walk through the screens. Timers, clicks, manual entries, pauses, scroll and corrections are captured automatically.
- Save the run. The friction-rules engine flags issues and proposes UI/UX changes.
- Compare A vs B in A/B Test, then pair a baseline with a retest in Retest Comparison.
- Track program goal in Validation Dashboard and export from Results & Export.
0 test runs captured so far.